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Organizational Assessment and Analysis
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The results of a well-thought out research effort should lead to a resultative action. The first step in designing a data collection effort is to articulate the objectives. What is it you need to do?
- Improve business processes and products
- Select, design or improve training programs
- Uncover and remove hidden obstacles to performance
- Develop effective performance and retention incentives
Once the overarching objective is defined, we can help you determine the best method for collecting the data you need. Possibilities include:
- One-on-one interviews
- Group interviews or focus groups
- On-line discussion groups or blogs
- Quick, targeted, on-line surveys
- Comprehensive, customized organizational surveys
- Standardized, benchmarked surveys
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Sometimes a standardized off-the-shelf survey will meet your needs. When this is the case, we can help you design survey feedback and action planning sessions that take advantage of the benchmarks standardized surveys can provide. If you receive your organization's raw data (instead of just a report), we can analyze that data for you and give you the specific statistics and breakouts you need.
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If you want to customize an existing survey, develop items using an on-line survey program, or develop your own questionnaire from scratch, we can support you from start to finish. Our research experts will write and pilot-test new items; design the structure and format of the instrument; propose an appropriate sampling and analysis plan; conduct and interpret the statistical analyses; and present the findings in a user-friendly, professional looking report format.
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Interviews and Open-ended Questions
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If the information a client requires is more qualitative in nature (i.e., the goal is to understand the nature of a problem, learn about employee's experiences, obtain specific examples) interviews and/or open-ended survey questions will be most appropriate. The way interview and open-ended questions are phrased and the way prompts and follow-up questions are used all impact the quality of the results. We can develop interview protocols, conduct the interviews or train your staff in the art of interviewing, and content analyze and organize responses.
The services we provide depend on the data collection method you choose, but whatever level of service we provide, our focus is always on your bottom line. Whether the purpose of your assessment is to solve a problem, tweak a system, or document the success of a new program, our goal is to make sure that you receive timely, high quality data you can translate into action.
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©2008 Action Research and Technical Solutions
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| Contact us when... |
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You are having a hard time retaining some of your high demand, high tech workers.
Many of your long-term employees are becoming eligible to retire. You need to figure out what flexible work options might entice them to stay, and how you can capture their expertise and irreplaceable institutional knowledge...
You have experienced a merger, acquisition, or downsizing and need to know how it is affecting people and processes.
Certain divisions are underperforming and morale is low. It's time to see what employees are thinking.
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